Returns & Refund Policy

30-Day Return Policy

You have 30 days after receiving your item to request a return under our voluntary return policy.

To qualify, items must be unworn, unused and unaltered, with their original tags, packaging and all included accessories. Please provide your order number, receipt or other proof of purchase. The exceptions below apply.

This voluntary policy is in addition to your rights under applicable consumer law. Its conditions do not limit any mandatory cancellation rights or remedies for faulty or misdescribed goods.

How to Request a Return

Email official@craverise.com with your order number and the items you wish to return. Contact us before posting so that we can provide return instructions and confirm the required delivery details.

Returns are sent to China at the following address:

CRAVERISE Returns
Room 1404, Building A, Jinxiu International
No. 26 Juye Road, Binjiang District
Hangzhou, Zhejiang, China

Contact us for any postal-code or recipient-contact details required by your carrier. Do not use a dispatch address printed on your original parcel unless we confirm that it accepts returns.

A return approval does not include a prepaid shipping label. We do not routinely provide prepaid international return labels or collection services, so you may need to arrange the shipment yourself.

Include your order number inside the parcel and pack the items securely. We recommend a trackable service and retaining proof of postage. For battery-powered items, check the carrier’s international shipping and packaging requirements before posting.

Our administrative return process does not make a statutory cancellation dependent on our approval.

Return Shipping Costs

For eligible non-fault returns, the customer pays the direct cost of returning the items to China, unless applicable law requires otherwise or we agree otherwise in writing.

This includes a change of mind, selecting the wrong size, or a personal fit issue where the delivered product matches the ordered and advertised specifications.

Free shipping on your original order does not include free return shipping. Return postage is charged by your carrier and is not automatically reimbursed. International return costs may be substantial; please consider them before ordering.

If the goods are faulty, damaged on arrival, incorrect or not as described, contact us so that we can investigate. We will cover reasonable return shipping costs where required by applicable law or agreed in writing. If a prepaid label is unavailable, we will arrange an appropriate alternative, such as reimbursement of reasonable postage. Please discuss the return method with us and retain your receipt.

Any offer of a complimentary product or store credit instead of postage reimbursement is optional and requires your agreement.

Sizes and Product Specifications

Please check the measurements, selected options and compatibility information on the product page before ordering. Contact us if you need help choosing.

If an item matches the ordered and advertised specifications but does not fit your personal measurements, this is treated as a fit-related return. If the supplied size, model or features differ from your order or the description, please identify the difference so that we can investigate. Product-label photos or measurements may help; you do not need to wear or alter the item to report a concern.

Neither checking specifications nor placing an order waives any mandatory consumer rights.

Damages and Issues

Please inspect your order when it arrives and contact official@craverise.com promptly if an item is defective, damaged, incorrect or not as described. Include your order number and a description of the issue. Relevant product or packaging photos can help our assessment.

We will review the issue and provide the remedy required by applicable law. Our 30-day voluntary return period does not shorten statutory rights relating to faulty or non-conforming goods.

Exceptions / Non-Returnable Items

Our voluntary return offer excludes:

• Products genuinely made to your individual specifications or personalised at your request.
• Worn, used or altered items.
• Sale items and gift cards, unless otherwise stated.

A standard product is not automatically a custom or personalised item merely because it is made after an order is placed.

Where permitted by law, change-of-mind returns are also excluded for sealed goods that are unsuitable for return for health or hygiene reasons once their protective hygiene seal has been broken. Opening the outer shipping carton alone is not the same as breaking a product’s hygiene seal.

These exclusions do not remove any applicable statutory cancellation rights or remedies for faulty, incorrect or misdescribed goods. Contact us before purchasing if you are unsure about a specific item’s eligibility.

Exchanges

Contact us if you would like a different size or product. We will explain the available return and replacement arrangements. Any replacement order and additional shipping charges will be confirmed before you proceed.

European Union and United Kingdom Cooling-Off Rights

Where EU or UK distance-selling cancellation rights apply, you generally have 14 days from the day after delivery to notify us that you wish to cancel, without giving a reason, subject to legal exceptions. For an order delivered in separate instalments, the relevant legal delivery date applies.

Send a clear cancellation statement to official@craverise.com within the applicable period. You do not need our approval to exercise this right. Send the goods back within 14 days after notifying us.

For a non-fault cancellation, you bear the direct return cost only where this obligation was disclosed before purchase and is permitted by law. Genuine personalised goods and unsealed hygiene-sensitive goods may fall within legal exceptions.

You may use the following optional form, but it is not required:

To: CRAVERISE, official@craverise.com, at the return address above
I/We notify you that I/we wish to cancel the contract for:
Goods / order number:
Date ordered / date received:
Customer name:
Customer address:
Date:
Signature, only if sent on paper:

Refunds

We will notify you after receiving and assessing your return. Approved refunds under our voluntary policy are normally issued to the original payment method within 10 business days. A shorter statutory deadline takes priority where applicable.

For a qualifying cancellation of an entire order, we will also refund the original standard delivery charge where required by law. Any additional amount paid for a premium delivery service need not be refunded unless the law requires it.

Where permitted, a statutory cancellation refund may be withheld until we receive the goods or evidence that you sent them back, whichever occurs first. For qualifying EU/UK goods cancellations, refunds will be issued without undue delay and no later than 14 days after that earlier event. If we agreed to collect the goods, the applicable collection-related refund rules apply instead.

Any deduction for handling beyond what is necessary to inspect an item will be made only where legally permitted, and we will explain its basis. We do not impose a restocking fee on a statutory cancellation.

Your bank or payment provider may take additional time to display the refund. If more than 15 business days have passed since we confirmed that your refund was issued, contact official@craverise.com.

Policy Updates and Your Rights

Updates apply to orders placed after the revised policy is published. They do not retrospectively change earlier orders or any individual arrangement already agreed with a customer.

Nothing in this policy excludes or limits mandatory rights under applicable consumer law.